The Bamboo Victory

In a relationship dating back many years to when Bamboo Limited started, we continue to develop, maintain and support the latest cloud technologies that underpin their exceptional standards of customer service, and continued growth.

Compass Settings
In a relationship dating back many years to when Bamboo Limited started, we continue to develop, maintain and support the latest cloud technologies that underpin their exceptional standards of customer service, and continued growth.

Plain Sailing
All software applications are constantly updated to latest frameworks to make use of the latest technologies to manage the demands of ever growing volumes of data processing and retrieval. We work proactively and closely across all Bamboo departments to ensure consensual and prioritised support and enhancement.

Crew Deployment
Technologies include PHP: CodeIgniter and Laravel, SphinxSearch, Redis and MySql

Victories

Bamboo Helpdesk
This allows customers to login to post tickets & requests. Custom built for the telecom sector, with multiple sections and custom fields for each, it supports unlimited notes and attachments and contains a powerful search system. Powered by an online admin module, it allows easy access to operators to manage their own tickets. Integration with other systems is managed via an API module.

Bamboo Billing
The portal allows customers to view their invoices and mobile / data / voice traffic details. It has hundreds of reports built-in and manages hundreds of gigabytes of data.

Network Live
A user friendly interface with mobile providers allowing users to execute all sort of commands: look up numbers and SIMs; operate SIM changes; port in / out numbers; add and remove bars; add and remove other services; disconnection requests; add and remove bolt-ons; number transfers and tariff changes. Powered by an administration module with visibility of the entire database and with an API module that connects to the rest of the systems.

Spider View
This fetches and handles CDRS files for Total and its partners, sending usage (cost and volume) alerts when thresholds have been exceeded. It operates with mobile operators (UK and roaming data) and fixed line ones.

Total Sense
The glue that links all systems together, this is the frontgate where customer can login and access all their accounts, with a universal login.

Future Routes
There are a significant number of new products being planned and developed in 2016.

Online Billing

Connect

Helpdesk

Racing Victories